Overview
The Customer Facing Display (CFD) is the screen your customers see while placing orders at your POS system. You can customize this screen to highlight your brand, play promotional videos, or balance between professionalism and customer engagement.
Stackably offers three display modes:
Company Logo & Name
Video Screensaver
Logo + Video After 15s
🚀 Getting Started
Accessing CFD Settings
Go to Shop → Settings.
Scroll down to the Customer Display Settings section.
🎨 Display Mode Options
1. 🏢 Company Logo & Name
Best for: Simple, professional branding
Displays your company logo and name (pulled from Shop Settings)
Clean design with no additional setup required
2. 🎥 Video Screensaver
Best for: Promotions and visual engagement
Plays your chosen video on a continuous loop
Great for menus, promotions, or brand storytelling
3. ⏱️ Logo + Video After 15s
Best for: Balanced professionalism and marketing
Shows logo and name by default
After 15 seconds of inactivity, switches to video screensaver
Returns to logo as soon as POS activity resumes
📹 Video Management
Uploading Videos
Select either Video Screensaver or Logo + Video After 15s mode.
Click Upload Video.
Choose your file (MP4 recommended).
Wait for upload to complete.
Supported Formats: MP4, WebM, MOV, AVI
Max File Size: 50MB
Recommended:
Duration: 30–120 seconds
Aspect Ratio: 16:9 (widescreen)
Resolution: 1920x1080 (Full HD)
Managing Your Videos
Select Active Video: Go to “Uploaded Videos,” then click Select.
Delete Video: Click the 🗑️ icon next to a video to remove it.
💬 Welcome Text Settings
Available in video modes only
By default, the screen shows:
“Welcome to [Your Business Name]”
Subtitle: “Your order will appear here shortly”
To hide text overlay:
Check ☑️ Hide Welcome Text
Save your settings
📋 Step-by-Step Setup Guide
Choose Display Mode → Select Video Screensaver or Logo + Video After 15s
Upload Video → File must be under 50MB (MP4 recommended)
Select Video → Make it active from the Uploaded Videos list
Configure Text (Optional) → Enable or disable Welcome Text
Save Settings → Click Save POS Settings and wait for confirmation
Test Your Display → View CFD screen to confirm changes
⚙️ Mode Behaviors
Logo Mode → Always shows logo + name (from Shop Settings); welcome text visible
Video Mode → Loops selected video; optional welcome overlay
Logo + Timer Mode → Shows logo for 15s, then video; returns to logo during POS activity
🎯 Best Practices
Video Content Tips
Keep short (30–60 seconds)
Loop-friendly (smooth restart)
Consistent with your brand
Showcase products, specials, or your story
Content Ideas
🍔 Popular menu items
🎉 Special promotions
📅 Seasonal offers
⭐ Customer testimonials
🏪 Behind-the-scenes clips
🔧 Troubleshooting
Video Not Playing?
Ensure format is MP4/WebM/MOV/AVI
Check file size (≤50MB)
Re-upload if needed
Settings Not Saving?
Confirm video is selected (green status)
Click Save POS Settings
Look for “Settings Saved” confirmation
Video Quality Issues?
Use 1080p Full HD
Avoid over-compressed files
Display Not Updating?
Wait up to 30s
Refresh CFD screen
Check internet connection
Quick Video Specs Summary:
Setting | Requirement |
Formats | MP4, WebM, MOV, AVI |
Max Size | 50MB |
Duration | 30–120 seconds |
Resolution | 1920x1080 (Full HD) |
Audio | Automatically muted |
🎉 Getting the Most From Your CFD
Update content regularly
Match branding across screens
Use seasonal or holiday content
Ask for customer feedback
Benefits:
✅ Higher customer engagement
✅ Promotion opportunities
✅ Professional business image
✅ Stronger brand recognition