You can refund all or part of a card payment directly from your Sunmi P3H terminal. The money goes back to the card the customer paid with.
Step 1: Find the sale on the Transactions screen
Open the Transactions screen on the terminal. It lists your recent payments, newest first.
Use the two date boxes at the top to change the date range.
Use the search bar to look up a transaction by transaction number, order number or customer name.
Tap All, Sales, Refunds or Voids to filter the list. Sales is the quickest way to find the payment you want to refund.
Each transaction shows its type (for example Credit Sale or Cash Sale), the ticket number, the amount, the card used (last four digits) and the date and time.
Step 2: Open Payment actions
Tap the sale you want to refund. A Payment actions menu opens with these options:
View Order Details
Adjust tip
Print receipt
Email receipt
Refund
Void
Tap Refund.
Step 3: Check the payment and items
The Refund Payment screen opens.
Select payment to refund: the payment is listed with its amount, its type (for example Card) and how much of it can still be refunded. Make sure the right payment is selected.
Select items to refund: each item on the order is listed with its price and quantity. Use + and − to choose how many of each item the customer is returning.
Reason / notes: optionally type why you're giving the refund. This is helpful for your records.
Step 4: Choose the refund amount
Under Refund amount, the terminal shows the amount to refund and the Max refundable for that payment. Then do one of the following:
Tap Full Refund to refund the whole payment.
Tap Half to refund half of it.
Type a custom amount on the keypad for a partial refund.
You can't refund more than the max refundable amount.
Step 5: Process the refund
Tap Process Refund. The terminal shows Processing refund for a moment, then an APPROVED screen once the refund goes through. To leave without refunding, tap Cancel instead.
Step 6: Confirm the refund in your transaction list
Go back to the Transactions screen. The refund now appears at the top of the list as Refund with the amount in red, and the original sale is marked with how much has been refunded.
Refund or void?
If the payment hasn't settled yet (usually a sale from the same day, before your batch closes), you can choose Void from the Payment actions menu instead to cancel it outright. For more on choosing between a refund, a void, an exchange or store credit, see Refunds, voids, exchanges and store credit in Stackably.