Stackably's third-party delivery app integration sends orders from DoorDash, Uber Eats and Grubhub straight into your Stackably POS and kitchen, and keeps your menu on those apps in sync with the menu you manage in Stackably. We partner with OrderOut, a preferred integration partner of DoorDash and Uber Eats, to run the connection. It costs $45 per month per location. This article explains what you get, who OrderOut is, how an order flows, how the menu stays in sync, and what it takes to get connected.
This integration covers orders that come from the delivery apps (the marketplaces). Delivery for orders placed on your own Stackably online ordering page is a separate option covered in "Delivery for your own online orders with Uber Direct".
Who OrderOut is
OrderOut is a restaurant integration company that connects delivery marketplaces to point-of-sale systems. Stackably has a direct partnership with OrderOut, so the connection between the delivery apps and your Stackably POS is built, maintained and supported by OrderOut's team working with Stackably's team. You do not sign up with OrderOut separately or pay them directly; the $45 per month per location fee on your Stackably account covers it.
DoorDash Preferred Partner. DoorDash vets its integration partners against strict standards, including a POS cancellation rate below 1%. OrderOut is among the top-rated partners on that list and the lowest-cost one, which is why orders flow reliably and why marketplace changes on DoorDash's or Uber Eats' side are handled by OrderOut rather than by you.
Direct-to-POS, no tablets. OrderOut normalises every order from Uber Eats, DoorDash and Grubhub into one format and routes it into your POS as a standard order, so the delivery apps' rental tablets are not needed.
Real-time menu and availability sync. Price changes, new items and 86'd items made in Stackably are pushed to the connected apps within seconds.
Hours and pauses. If your POS or printer goes offline, OrderOut can pause incoming marketplace orders and retry once you are back, instead of letting orders fail.
Experience at scale. OrderOut powers delivery app integrations for thousands of restaurants on major POS platforms, and the Stackably integration runs on the same engine.
What the integration does
Without an integration, every delivery app gives you its own tablet. Staff watch the tablets, tap to accept each order, and re-type it into the POS so it prints in the kitchen and shows up in your sales. Menu changes have to be made separately in each app's portal.
With the Stackably and OrderOut integration:
Orders arrive in the POS automatically. A DoorDash, Uber Eats or Grubhub order lands in Stackably as a standard order with every size, modifier and special instruction, prints to your kitchen printer, and is counted in your Stackably reports alongside counter and online orders.
No more tablets. Orders are accepted into the POS for you, so there is nothing for staff to tap and nothing to re-key. Most restaurants return their rental tablets to the delivery apps once they are live.
One menu, every app. Your menu is managed in Stackably and pushed to the connected apps. Change a price or a modifier once and it updates on every app you are connected to.
86'd items stay in sync. When an item is marked unavailable in Stackably, it is removed from the delivery apps within seconds, so customers cannot order something you are out of.
What it costs
The integration is $45 per month per location. That one fee covers all three apps (DoorDash, Uber Eats and Grubhub) for that location; it is not $45 per app, and there is no separate OrderOut bill.
The delivery apps still charge their own commissions and fees on each order, exactly as they do today. Those are set by DoorDash, Uber Eats and Grubhub and are billed by them, not by Stackably or OrderOut. The integration does not change your marketplace agreements; it only changes how the orders reach you.
Tip: Many restaurants raise their prices on the delivery apps to offset marketplace commissions. Because menus are pushed from Stackably per menu, you can build a menu with a Price Adjustment (%) in Shop+ and push that menu to the apps while your in-store and online-ordering prices stay where they are.
How an order flows
A customer places an order in the DoorDash, Uber Eats or Grubhub app.
OrderOut receives the order from the app, confirms it, and sends it into your Stackably POS within seconds. It shows the app it came from, the customer's name, the items with their modifiers, and any notes.
The ticket prints on your kitchen printer in the same format as a counter order.
Your kitchen prepares the order. The app's driver picks it up and delivers it. The delivery apps handle the driver, delivery fee and customer support for that order.
The order appears in your Stackably reporting with the delivery app as its channel, so you can see marketplace sales next to everything else.
Because orders are confirmed into your POS automatically, it matters that your POS and printer stay online. DoorDash and Uber Eats both measure how often a restaurant cancels or fails to confirm orders, and a high cancellation rate can affect your standing on the app. If the POS loses its connection, orders are retried once it comes back, but a working internet connection is the single most important thing for a smooth integration.
How the menu stays in sync
Your delivery app menu comes from the menus you build in Shop+. Each menu in the Menus list has a Push Menu action (click the ⋮ button at the end of the menu's row) that sends that menu to the connected delivery apps, and a Delivery column that shows which apps the menu is on.
Products, sizes and modifiers are built once in Shop+ and pushed to the apps. Required choices and add-ons with upcharges carry over.
Category order on the apps follows the Online / Third party tab in Organize categories, so you control what customers see first.
Prices can be the same as in-store or adjusted per menu with Price Adjustment (%).
Unavailable items are removed from the apps when you mark them unavailable in Stackably and restored when you restore them. See Unavailable Items on each menu shows what is currently off.
Note: As of October 2026 the Push Menu dialog in Shop+ offers Uber Eats and DoorDash and shows Grubhub as Coming Soon. If you need Grubhub menu sync before it is available in Push Menu, ask Stackably support.
How to get connected
Setup is handled by the Stackably team with you; there is nothing to install. Here is what to expect.
Ask for the integration. Tell your Stackably partner or Stackably support that you want DoorDash, Uber Eats and/or Grubhub connected. The $45 per month per location fee is added to your account.
Have your delivery app logins ready. You will need the owner login for each app you use (DoorDash Merchant, Uber Eats Manager, Grubhub for Restaurants). If you are not on one of the apps yet, the account can be opened through OrderOut as part of your onboarding.
Build your menu in Shop+. Make sure the products, sizes and modifiers you want on the apps are set up and available online. The team pushes the menu to each app.
Go live and test with real orders. The delivery apps do not offer test accounts, so the first orders are tested on your live restaurant once the app finishes its review and activates the connection. Keep your tablets until you have seen orders print from each app, then return them.
Most restaurants are receiving app orders in the POS within a few days of providing their logins; the exact timing depends on how quickly each delivery app activates the connection on its side.
Common questions
Is the $45 per app or per location? Per location. One fee covers DoorDash, Uber Eats and Grubhub for that location.
Do I still pay DoorDash, Uber Eats and Grubhub? Yes. Their commissions and fees are unchanged and are billed by them. The integration replaces the tablets and the re-keying, not the marketplace agreement.
Do I need an OrderOut account? No. Stackably holds the OrderOut partnership. You work with Stackably support, and OrderOut works behind the scenes with our team.
Can I keep different prices on the apps than in store? Yes. Build a menu with a Price Adjustment (%) and push that menu to the apps.
What happens if an item sells out? Mark it unavailable in Stackably and it is removed from the apps within seconds. Restore it and it comes back.
Do app orders print in the kitchen? Yes, on the same kitchen printer as every other order. Kitchen printers require the Stackably-provided network.
Can I connect just one app? Yes. The fee is the same whether you connect one app or all three.
Does this cover delivery for orders from my own online ordering page? No. That is a separate option that uses Uber Direct drivers and is priced per delivery. See "Delivery for your own online orders with Uber Direct".