Yes. A hobby shop, boutique, gift shop, pet store or any other retail store on Stackably can take orders on its own online store for in-store pickup, and can offer local delivery on those orders using drivers from Uber's courier network through Uber Direct. Both are part of the free Stackably software: there is no marketplace, no commission on the sale and no monthly fee for either option. This article covers what each option does, what the customer sees, how the order reaches your point of sale, what it costs and how to turn it on.
Stackably does not currently offer carrier shipping (shipping rates at checkout or shipping labels). See Does Stackably offer shipping for online store orders? for what to do when an item has to be mailed.
Option 1: online orders with in-store pickup
Your online store (the Storefront) sells from the same catalog, prices and stock as your register. When a customer orders online, they pay at checkout and collect the order from your store.
The customer browses your online store, adds items to their cart and goes to checkout.
They enter their contact details and pay online with the same card processing your register uses. Tips, discount codes and the contact fields you ask for are all set in Shop+ › Settings › Storefront › Pages › Checkout.
The order lands in your Stackably account as a Pickup order. It appears on the Orders tab in Shop+ and on your POS terminal, and stock is deducted straight away so the item is not sold twice.
You set the item aside. The customer comes to the counter, gives their name or order number, and collects it.
Pickup orders are counted in your Stackably reporting with Online as their channel, so online sales sit next to in-store sales in your daily reports.
Pickup is the default for every online store. There is nothing extra to turn on: once a product is published to the online channel it can be ordered for pickup. To let customers choose a pickup time at checkout, turn on Allow Future Pickups in Shop+ › Settings › Storefront › Pages › Checkout; see Checkout settings for your online store.
Option 2: local delivery with Uber Direct
Uber Direct is Uber's white-label delivery service. It gives your store access to the same drivers who deliver for Uber Eats, for orders customers place with you on your own online store. There is no Uber listing, no Uber branding on the order and no commission on the sale. Stackably is connected to Uber Direct as a channel partner, so you do not sign up with Uber or build anything.
The customer shops your online store and chooses Delivery instead of Pickup.
They enter their address. Stackably checks it is within range (up to about 10 miles) and quotes a delivery fee for that distance. If the address cannot be delivered to, the customer is told and can switch to Pickup.
The customer pays for the order and the delivery fee together.
The order lands in your POS as a Delivery order with the customer's address and contact details.
A driver from Uber's network is dispatched to your store, collects the packed order and delivers it. The customer can follow the driver on a live tracking link.
What it costs. Uber charges a flat fee per completed delivery, typically $4.00 to $5.95 depending on distance. The customer pays that fee at checkout, so the cost of the driver is passed through rather than coming out of your margin. Uber invoices your location directly for the deliveries it completed; nothing is taken out of your Stackably deposits. There is no setup cost, no monthly fee and no minimum number of deliveries.
Example: A customer three miles away orders a $48 gift set. Stackably quotes a $4.75 delivery fee, so the customer pays $52.75 plus tax. You receive the full order through your normal card processing, and Uber later bills your location $4.75 for the delivery.
How to turn it on. Uber Direct delivery is being rolled out to Stackably merchants in October 2026. Until the self-service switch is live in your online store settings, contact Stackably support or your Stackably partner to be added. There is no contract to sign with Uber and nothing to install. Two related switches already live in Shop+ › Settings › Storefront › General under Advanced Settings: Enable delivery for online store and Show delivery method selection at start, which asks the customer whether they want Pickup or Delivery before they start shopping. Full detail is in Delivery for your own online orders with Uber Direct.
What is not included
Carrier shipping. No shipping rates at checkout and no shipping labels. For an item that has to be mailed, create an invoice from Finance with a shipping line added as a one-off item, let the customer pay it online, and ship it yourself.
Curbside check-in. There is no separate curbside flow where a customer checks in from their car. Pickup orders are collected at the counter; a store that wants to bring orders out can ask customers to call or text on arrival using the contact details on the order.
Your own drivers. Store-dispatched delivery with your own staff is in development and is not part of Uber Direct.
Common questions
Is online ordering for pickup an extra charge? No. The online store and pickup orders are included with the free Stackably software.
Do I pay a commission on delivery orders? No. You pay your normal card processing on the order and a flat per-delivery fee to Uber, which the customer covers at checkout.
Can I offer pickup only, with no delivery? Yes. Pickup works on its own; delivery is opt-in.
Can I offer delivery only? Pickup stays available alongside delivery so a customer outside the delivery range still has a way to order.
Does the customer see Uber branding? No. The customer orders and pays on your Stackably online store. The driver is simply dispatched from Uber's network.
Who handles a problem with a delivery? Contact Stackably support with the order number. Driver issues are raised with Uber on your behalf.