Stackably Connect is the app your customers use to earn and spend points, book services and classes, shop, and manage their account. The first step is signing in. This article walks through signing in step by step, what to do if email sign-in isn't working, and then every part of the app.
Before you start: Connect is for customers only
Your Stackably staff or admin login (the one you use as a merchant, agent or admin) will not work in the Connect app. Connect only accepts customer accounts. If you try to sign in with your staff or admin email, the app won't accept your password, and there's no option to reset it from the email sign-in screen.
To try Connect yourself as a merchant or staff member:
Choose an email address that is different from your Stackably staff or admin login.
From your Stackably account (your demo account if you have one), invite yourself as a customer using that different email.
Open Stackably Connect and sign in with the customer email from the invite, following Step 1 below.
Step 1: Sign in
Open Stackably Connect. If you aren't signed in, go to the Profile tab and tap Log in. The Welcome back screen opens with two tabs at the top: Email and Phone.
Sign in with your email
Make sure the Email tab is selected (it turns orange).
Tap Email address and type the email address your business has on file for you. The grey text "[email protected]" is only an example; replace it with your own email.
Tap Password and type your password.
Optional: leave Enable sign-in with Face ID ticked so you can sign in with Face ID next time.
Tap Continue. You'll land on the Home screen.
Sign in with your phone and password
Tap the Phone tab, then make sure Password is selected.
Check the country code (for example đșđž +1), then type your phone number.
Type your password and tap Continue.
Sign in with a code sent to your phone
Tap the Phone tab, then tap Secure Code.
Type your phone number and tap Send Code.
Enter the verification code you receive to finish signing in.
New to the app?
Tap Sign up at the bottom of the sign-in screen. On Let's get you started, choose Email or Phone, enter your details and tap Continue. Already have an account? Tap Sign in to go back.
If you can't sign in with your email
Are you using a staff or admin login? This is the most common cause. Connect only works with customer accounts, so a merchant, agent or admin email won't be accepted. See "Before you start" above to invite yourself as a customer with a different email.
Check the email address. It must be the same email the business has on your customer account. Make sure you replaced the example address and there are no extra spaces.
"Biometric login failed. Please sign in with your password to set it up again." Face ID sign-in has been reset. Type your email and password once and tap Continue; Face ID will work again afterwards.
Forgot your password? The Email tab doesn't have a password reset option. Use Phone âș Secure Code instead to get a code by text message.
Still stuck? Email [email protected] or visit stackably.com/support with the email address you're trying to use.
For support agents
When someone says they can't log in to Connect, their password won't work, and they can't find where to reset it:
Ask whether they are using the same email they use for their Stackably staff or admin login.
If yes, explain that Connect is only for customers, so staff and admin logins won't work there.
Tell them to invite themselves as a customer from their Stackably account (their demo account if they have one) using a different email, then sign in to Connect with that email.
If they are a customer using their customer email, check the email is correct and suggest Phone âș Secure Code to sign in with a texted code.
You can still browse parts of the app without signing in, but your points, wallet, orders and bookings only appear once you're signed in.
Getting around
A menu bar sits at the bottom of every main screen. On inner screens, the round âč button in the top-left goes back one step.
Home: welcome card, points balance and shortcuts.
Community: feeds, groups and a chat with the business owner.
Shop: events, products, memberships, courses and bookable services.
Calendar: classes and services you can book by date, and what you've booked.
Profile: your details, billing, orders, gift cards, family, appearance, support and log out.
Home
Welcome card: your name, the business logo and your points balance.
View rewards âș: opens the Rewards screen.
Notifications: shows your notifications with filters for All, Alerts, Emails and SMS. Swipe down to close.
Points: opens the Rewards screen.
Points & Rewards: opens the Rewards screen; the badge shows your balance.
Community: opens the Community tab.
Upcoming Events: opens the Events list.
Points & Rewards
The Rewards screen shows your Available to spend points and three tabs.
Redeem: the rewards store. Each reward shows how many points it costs. Tap Redeem when you have enough, and the reward lands in your Wallet.
Status: your tier, points earned this year, how many points to the next tier, and your current perks. Tiers are Member (starting tier), Rockstar (300 points), Legend (1,000) and Icon (2,500).
Wallet: Scan for rewards opens your code for the register. Your wallet holds redeemed rewards. My cards and Reload open your gift cards.
Scan screen (at the register)
Earn points: show staff your QR code or Rewards ID and points go on that order. Tap Add to Apple Wallet to keep the code handy.
Gift cards: staff scan this QR code to check you in. Turn on Use gift card to pay with your gift card balance, or leave it off to just earn points. How to use at the store explains the steps.
Tap Ă in the top-left to close.
Community
Feeds: posts shared with the community.
Groups: groups you can browse and join.
Support: tap the business owner's card to start a chat with them.
Shop
Tap the people icon ⟠in the top-right to filter by family member: All Family, just your items, or one person.
Events: filter by All, Upcoming or Past, or search by name.
Products: the business's online store. Browse items, add them to your cart and tap Checkout. Swipe from the left edge to return to the app.
Memberships: plans grouped by category. Tap a plan to see the monthly price, any one-time registration fee and how often it renews. Tap Change to sign up a family member, then Buy now. My plans shows your contracts (All, Active, Pending, Completed).
Courses: available courses. My courses shows the ones you're enrolled in.
Services: search or filter by category, then tap Book â. My appts or the calendar icon shows your appointments.
Booking a service
Tap Book â on a service.
Choose who the appointment is for.
Pick a staff member.
Pick a date. Dates with a green dot have openings; use âč âș to change months.
Pick a time.
Check the summary and tap Book Now.
Calendar
Tap the month (top-right) or the date to jump to another day; use the arrows to move earlier or later.
Booking shows classes you can book. Tap Book Now, choose who's attending, pick a time and tap Confirm Booking.
Services shows services you can book, using the same steps as Shop âș Services.
Available / Booked at the bottom switches between what's open and what you've booked.
Profile
Family member link (under your email): see your family members and tap Manage Family.
Preferred Location: choose which location you're using.
My Profile: add a cover photo and profile photo, update your name, date of birth, phone, email, location and bio, then tap Save details. Under My Family, enter a person's name, relationship, email and phone, tap Add family member, then Save family list.
My Billing: tap + Add to save a payment method (billing address, then payment). Payment History can be filtered to This Month, Last Month, Last 90 Days or Year to Date.
Points / Loyalty: opens the Rewards screen.
My Orders: each order's date, payment status, items and total. Tap Tap to view for the receipt.
My Gift Cards: your total balance and cards. Tap Add Gift Card, then Scan Card Barcode or type the card number and PIN, and tap Add Card.
Appearance: System, Light or Dark.
Support: email or website for help.
Log out: signs you out.