Community
A guide for users to set up the Community feature in Stackably.
By Kelly and 1 other2 authors33 articles
- First Step to Using the Connect AppHow to sign in to the Stackably Connect app, why staff and admin logins don't work in Connect, what to do if email sign-in fails, and a tour of every…
- Why are my Points & Rewards settings locked? "Managed by Organization" explainedWhat the Points & Rewards Settings Locked screen in Community › Settings › Points means, why a location can't change its loyalty settings when points are shared across locations, and…
- Turning on the community leaderboard, rankings and progress levelsHow to show member progress levels, rankings and a leaderboard in your community with the switches in Community › Settings › General, and where to see the top members by…
- Creating community badges based on pointsHow to create badges in Community › Settings › Badges that members earn when their points fall within a range, with a title, point range, photo and description.
- Sending a coupon or reward to customers' walletsHow to push a reward such as a coupon code, free product, points or discount straight into customers' app wallets with Send coupon to wallet in Community › Settings ›…
- Adding or removing points from a customer's balanceHow to manually add or take away points for one customer, a selected group or a whole segment using Adjust points in Community › Settings › Points › Rewards v2,…
- Timed challenges, double point days and win-back automation in Points & RewardsHow to set up Timed Challenges, Double Point Days (with promo text, yearly repeats and push notifications) and Win-Back Automation in the Rewards v2 step of Community › Settings ›…
- Birthday gifts, the Points Store and gift card reload bonusesHow to set up an automatic birthday reward, let customers spend points in the Points Store, and give bonus points for gift card reloads, in the Rewards v2 step of…
- Giving new customers a welcome reward in Points & RewardsHow the Join / Welcome Reward in Rewards v2 works: who qualifies, when it's given, and how to set the label, reward type, points, expiry and expiry reminder.
- Status tiers in Rewards v2: Member, Rockstar, Legend and Icon levels with points multipliersHow Rewards v2 status tiers work in Community › Settings › Points: turning them on, the qualification period, and editing each status's qualifying points, earn multiplier, birthday window, double point…
- Naming your rewards program and showing points on receiptsHow to change the program name and what points are called, preview how the balance looks, and print the points balance on receipts, in Community › Settings › Points ›…
- Adding and editing reward tiers in Points & RewardsHow to set up reward tiers (such as Starter, Bronze, Silver and Gold) in Community › Settings › Points: points required, reward type (dollar amount, free product or percentage off),…
- Points & Rewards setup: point value, sharing points across locations, and earning per visit, per spend or by tierHow to set what each point is worth, share one balance across locations, and choose whether customers earn points per visit, per dollar spent or through reward tiers, in Community…
- Turning Points & Rewards on or off and choosing which actions earn pointsHow to turn the Points & Rewards loyalty program on or off in Community › Settings › Points, choose which of the six earning actions count towards points, and when…
- Stackably Connect app: adding, viewing and reloading gift cardsHow to see your gift card balance, add a gift card by barcode or card number, and reload a gift card in the Stackably Connect app.
- Stackably Connect app: booking a service appointmentStep-by-step: how to book a service in the Stackably Connect app by choosing who it's for, an employee, a date and a time, plus how to view My appointments.
- Stackably Connect app: browsing courses and viewing My coursesHow to find training courses and see courses you are enrolled in from the Stackably Connect app.
- Stackably Connect app: buying a membership and viewing My plansHow to browse membership plans, read plan details and pricing, buy a membership and view your contracts under My plans in the Stackably Connect app.
- Stackably Connect app: checking your points and redeeming rewardsWhere to see your points balance in the Stackably Connect app and how the Redeem tab and rewards store work.
- Stackably Connect app: Community feeds and groupsWhat the Feeds and Groups tabs in the Community section of the Stackably Connect app are for.
- Stackably Connect app: editing your profile and family membersHow to update your personal details, add a profile or cover photo, add family members and find support contacts in My Profile in the Stackably Connect app.
- Stackably Connect app: finding and registering for eventsHow to browse, search and filter events (All, Upcoming, Past) in the Stackably Connect app.
- Stackably Connect app: status tiers and reward tiersHow status levels (Member, Rockstar, Legend, Icon) and reward tiers work in the Stackably Connect app, and where to see your recent points activity.
- Stackably Connect app: the Home screenWhat you see on the Home screen of the Stackably Connect mobile app and what each button does.
- Stackably Connect app: shopping for products and using your cartHow to browse products, view product details, add to cart, check card vs ACH pricing and check out in the Stackably Connect app.
- Stackably Connect app: managing payment methods and payment historyHow to add a saved payment method and view your payment history in My Billing in the Stackably Connect app.
- Stackably Connect app: messaging the business ownerHow to start a chat with the community owner from the Support tab in the Stackably Connect app.
- Stackably Connect app: the Profile tab and app settingsAn overview of the Profile tab in the Stackably Connect app: preferred location, account, activity, appearance (light/dark mode) and support.
- Stackably Connect app: the Shop tab and filtering by family memberAn overview of the Shop tab in the Stackably Connect app (Events, Products, Memberships, Courses, Services) and how the family member filter works.
- Stackably Connect app: using the Calendar tabHow the Calendar tab in the Stackably Connect app shows bookable sessions and your booked services by date.
- Stackably Connect app: using your Wallet and scanning for rewards at checkoutHow to use the Wallet tab in the Stackably Connect app to scan in-store, earn points and use redeemed rewards.
- Stackably Connect app: viewing your notificationsHow to open Notifications in the Stackably Connect app and filter alerts, emails and SMS messages.
- Stackably Connect app: viewing your ordersHow to see your past and open orders, their payment status and totals in My Orders in the Stackably Connect app.