Use this article to turn on product reviews for your online store in Shop+ Settings, see what customers see on the product page, and find where new reviews are listed. Shop+ can show customer reviews on every product page of your online store. Reviews come from verified customers only – a shopper has to confirm the phone number from their order before they can write one.
How do I switch on product reviews for my online store?
To switch on product reviews, go to Shop+ → Settings (in the left sidebar click Shop+, then Settings), then under Storefront → Pages click Product Page. Scroll to Product Details Settings, which has three review options:
Show Product Reviews – tick this to display star ratings and the reviews section on the online store.
Let Customers Write Reviews – leave this on to accept new reviews; turn it off to display existing reviews without accepting new ones.
Auto-Approve Reviews – when on, new reviews are published instantly instead of waiting for you to approve them.
Click Save Details at the bottom of the Product Page settings to save your review settings.
What do customers see on the product page once reviews are on?
Once reviews are on, customers see a Reviews section under every product on your online store. To check it yourself, open any product on your online store (Launch Shop). The Reviews section contains:
The Reviews heading.
The average rating and review count, with a bar for each star level.
The Write a review button, which a customer clicks to add a review.
A sort menu for the reviews – Most recent, Most helpful, Highest rated or Lowest rated.
When a customer clicks Write a review they are asked for the phone number from their order, and the page explains that a code will be texted to that number to confirm the purchase. If the number does not match an order, they see the message We couldn't find a purchase with that number.
Where are new product reviews listed?
New product reviews are listed in the admin under Shop+ → Products → Reviews (in the left sidebar click Shop+, then Products, then the Reviews tab), which is where reviews are managed. It says Approve reviews before they appear on your online store and has four tabs – Pending, Approved, Rejected and All – plus a search box.
