Print Configuration decides where a product goes when it is ordered: which printer prints its ticket, or which kitchen display shows it. Food should reach the kitchen, a bottle of water does not need to. Shop+ gives you three places to set this, depending on whether you are working on one product, a category or the whole catalog.
A location can have as many printers as it needs, and each product can be sent to one or more of them.
Three ways to set it
On the product form: the Print Configuration card. Use it while creating or editing a single product.
The Print config grid: a window opened from the Products toolbar that shows every product against every device. Use it to set up or review the whole menu.
The bulk action bar: select several products in the list and apply a print setting to all of them.
On the product form
Open the product (Shop+ → Products → Edit, or the + icon for a new one). In the right-hand column, under Publishing Channels, find Print Configuration. Under Select printing devices there is a switch for each device set up for your location. Turn on every device this product should be sent to, then click Save Product or Update Product.
The Print config grid
On the Products tab, click the Print config icon (the printer) in the toolbar above the product list. The Print Configuration window opens with the heading "Assign products to printers and KDS devices" and the number of products.
Products are listed down the left, grouped under their category with a count beside each category name. Each printer and KDS device is a column. Tick the box where a product row meets a device column to send that product to that device. Group by Category keeps products gathered under their categories, and you can hold Shift and click to select a range of rows in one go.
The grid is the fastest way to set up a new menu. Work one category at a time: tick the kitchen device for every food category and leave it unticked for retail items and packaged drinks.
The bulk action bar
In the Products list, tick the checkbox on each product you want to change, or use the checkbox in the header to select the page. A bar appears at the bottom of the screen showing how many are selected. Click Print Config, choose the devices and click Apply. Reset clears the choices in the bar without changing anything.
Filter the list first to make this quick. Choose a category in the Category filter, select all, then apply the print setting.
Deciding what prints where
Made in the kitchen: send to the kitchen printer or KDS. Entrees, sandwiches, fried items, anything cooked or assembled to order.
Made at the counter or bar: send to the device at that station if it has one. Espresso drinks, cocktails.
Handed over by the cashier: no kitchen device needed. Bottled drinks, bagged snacks, retail items, gift cards.
A product with no device turned on is not sent to any printer or display. That is correct for grab-and-go and retail items, and it keeps the kitchen from receiving tickets it does not need.
Things to know
The devices listed are the ones set up for your location. If a printer or display is missing from the list, contact Stackably support to have it added.
For which printers and kitchen displays are available and the network they need, see "Stackably hardware guide: choosing the right Sunmi devices for your business".
New products start with every device off. Make turning on the right device part of creating any kitchen item.
Common questions
How do I make an item print in the kitchen? Turn on the kitchen printer for that product under Print Configuration.
Why is a new menu item not printing in the kitchen? New products start with no device selected. Open the product and turn on the printer.
How do I stop drinks printing in the kitchen? Turn the kitchen device off for those products, in the grid or with the bulk action bar.
How do I set printing for a whole category at once? Use the Print config grid, or filter the Products list by category, select all and use Print Config in the bulk bar.