Use this article to add a screen or printer to your location in Stackably, link it to a POS terminal, adjust a printer's settings, and remove a device you no longer use.
Note: Stackably support normally adds and links your devices before your hardware ships. For which hardware to choose and the network a kitchen printer or kitchen display needs, see the article Stackably hardware guide: choosing the right Sunmi devices for your business.
How do I add a new device?
Add a new device with the Add New Device button on the Devices page.
In the left sidebar click Shop+, then click Settings in the top row of tabs.
In the Settings sidebar, expand POS, expand Hardware, and click Devices.
Click Add New Device above the Connected Devices list.
In the Add New Device window, click a Device Type.
Screen – a display used to run POS, kitchen, customer facing, kiosk or tablet software.
Impact Printer – a kitchen or ticket printer that uses impact printing. Best when tickets need to stay readable in a hot or greasy kitchen.
Thermal Printer – a receipt or kitchen printer that prints with heat. Typical for front counter receipts and quieter ticket printing.
Label Printer – prints item or order labels for packaging, grab and go, and product stickers.
Scale – a USB or serial scale attached to a POS or KDS, used to weigh priced-by-weight items.
What you see next depends on the device type. Click Change next to Device Type at any point to pick a different type, or Cancel to close the window without adding anything.
How do I add a screen such as a kitchen display?
To add a screen, choose Screen as the device type and then choose a Screen Type.
Stackably does not offer table management, so the Tableside Tablet screen type is not used. Stackably is built for quick-service and counter-service businesses; it is not a fit for full-service restaurants that need table maps or seat-based ordering.
POS – the main register screen for taking orders, taking payments and managing open tickets.
CFD – customer facing display. Shows the guest their order, totals and payment prompts.
KDS – kitchen display. Shows incoming tickets so the kitchen can cook and bump items.
Expo KDS – expo station display. Used to stage and check completed items before they go out.
Self Ordering Kiosk – guest facing kiosk so customers can place and pay for their own order.
Tableside Tablet – tablet assigned to a table so guests can order from their seat. This type also asks for a Room and a Table. Not used: Stackably does not offer table management.
Stock Mngr – stock and inventory screen for counting, receiving and moving product.
Terminal – payment terminal pairing. Used to take card payments with a linked reader.
After you click a Screen Type:
Type a Device Name, for example Kitchen Display. The Add Device button stays greyed out until a name is entered.
Optional: click Add next to IP & MAC Address and fill in the IP Address and MAC Address boxes. Click Hide to close them again.
Click Add Device.
The window closes and the new screen appears in the Connected Devices list with its own code. A new POS screen also shows a Feature Visibility panel in the form, so you can choose its buttons before you add it.
How do I add a receipt, kitchen or label printer?
To add a printer, choose Impact Printer, Thermal Printer or Label Printer as the device type, then click a Printer Model. Choose Others if your model is not listed.
There is no limit on the number of printers at a location. Add as many as you need, in the kitchen, at a bar or prep station, or at the front counter.
The printer form opens with these fields.
Device Name – the name staff will recognise, for example Kitchen Printer.
Station – where the printer sits: Front Counter, Kitchen, Bar, Prep / Expo, Packing Station or Custom.
Connection Type – LAN / Network, USB, Bluetooth, Cloud Service, Local or Built-in.
IP Address / Queue – the printer's IP address or print queue.
Printer Type – Guest Check or Other.
Copies – how many copies this printer prints.
Auto Cut – on when the form opens.
Default Receipt Printer – off when the form opens.
Share with Kitchen Devices – off when the form opens.
Enable Printer – on when the form opens.
Add Device – adds the printer to the Connected Devices list with its own code.
The form also has an optional MAC Address box and a Notes box for connection tips, driver or placement notes.
A Label Printer form is shorter. It asks for Device Name, Connection Type, IP Address / Queue, MAC Address, Label Size (40x30mm, 50x30mm, 50x40mm, 60x40mm, 80x50mm, Linerless 80mm or Custom), Copies, Enable Printer and Notes.
How do I link a printer or screen to a terminal?
Link a device to a terminal with the Connect button on the terminal's row.
On the Devices page, find the terminal in the Connected Devices list and click Connect in its ACTION column.
In the Connect Device window, click Connect next to the device you want to link. The button changes to Connected.
To unlink a device, click the trash icon next to Connected. The device is unlinked from this terminal but stays in your Connected Devices list.
Click the x in the top-right corner to close the window. Linked devices now appear directly under the terminal, the terminal's LINKED number goes up, and each linked row shows the word linked.
Tip: Every printer and kitchen display you add here also appears as a column in Shop+ › Products › Print config. See the article Print Configuration in Shop+: choosing which printer or kitchen display each product is sent to to route products to it.
How do I change a printer's station, copies or receipt settings?
A printer's settings open under its row in the Connected Devices list. Click the printer's row to open them.
IP Address / Queue – the printer's IP address or print queue.
Station – Front Counter, Kitchen, Bar, Prep / Expo, Packing Station or Custom.
Copies – how many copies this printer prints.
Default Receipt – turn on to make this the default receipt printer.
Share with Kitchen – turn on to share this printer with kitchen devices.
Enabled – turn off to stop using this printer without deleting it.
Trash icon – deletes the printer.
Switches and the Station list are saved as soon as you change them. The IP Address / Queue and Copies boxes are saved when you click outside the box.
How do I delete a device?
On the Devices page, click the red trash icon at the end of the device's row.
A box asks Are you sure? and warns that the action cannot be undone. Click Yes, delete it! to delete, or Cancel to keep the device.
A Deleted! message confirms it. Click OK.
The device disappears from the Connected Devices list and from any terminal it was linked to. A printer built into a terminal has no trash icon.