Use this article to set up the list of reasons your staff pick from when they void an item, such as Customer changed mind or Wrong item rung in.
Where do I set up void reasons?
Void reasons are set up on the Void Reasons page in Shop+ Settings. In the left sidebar click Shop+, then click Settings in the top row of tabs. In the Settings sidebar, expand POS, expand Settings, and click Void Reasons.
Until you add a reason, the page reads No void reasons configured.
How do I add a void reason?
On the Void Reasons page, click Edit in the top-right corner.
Click Add First Void Reason. If you already have reasons, the button reads Add Void Reason.
Type the reason in the Void reason name... box, for example Customer changed mind.
Set the switches for that reason (described in the next section).
Click Add Void Reason to add another reason, and repeat.
Click Save Void Reasons.
Void reason name – the wording staff will see. Give every reason a different name.
Reduce Inventory – off for a new reason.
Show on Reports – on for a new reason.
Admin Required – off for a new reason. Turn it on for reasons that need a manager.
All Locations – off for a new reason. A switch for businesses with more than one location.
Admin Code – appears when Admin Required is on. Type the code a manager must enter. The code is hidden as you type.
Trash icon – removes that reason.
Add Void Reason – adds another blank reason.
Save Void Reasons – saves the whole list.
A green Void reasons saved! message confirms the save, and the page shows your reasons as cards.
Note: Nothing is saved until you click Save Void Reasons. If you turn on Admin Required, always fill in the Admin Code before you save.
How do I change or delete a void reason?
On the Void Reasons page, click Edit.
To change a reason, edit its name or flip its switches.
To delete a reason, click the red trash icon next to its name.
Click Save Void Reasons.
To see which items were voided and the reason given, see the article Check Review, Voids and Sales Summary reports.