Use this article to choose what prints on your receipts and kitchen tickets and when they print.
Where are the receipt and printing settings?
Receipt and printing settings are on the Printing page in Shop+ Settings. In the left sidebar click Shop+, then click Settings in the top row of tabs. In the Settings sidebar, expand POS, expand Hardware, and click Printing.
Receipt Content – switches for each part of the receipt.
Paper & Copies – paper size and how many copies print.
Business Details – the name, phone, address, title and footer printed on the receipt.
Custom Labels – the wording of the labels on the receipt.
Print Workflow – when printing happens.
Kitchen Tickets – how kitchen tickets are laid out.
Save Settings – saves everything on the page.
Note: Nothing on the Printing page is saved until you click Save Settings. A green Print settings saved! message confirms the save.
How do I choose what prints on a receipt?
Choose what prints on a receipt with the switches under Receipt Content. Turn a switch on to print that part and off to leave it out.
Brand Logo
Customer Info
Line Items
Order Number
Date & Time
Tip Line
Signature Line
Special Instructions
Notes Section
QR Code
How do I set the paper size and number of receipt copies?
Paper size and receipt copies are under Paper & Copies.
Paper Size – 80 mm (Standard), 58 mm (Compact), A4 (Full Page) or 4 x 6 in Label.
Default Copies – how many copies of each receipt print.
Merchant Copy – turn on to print a copy for the business.
Customer Copy – turn on to print a copy for the customer.
How do I change the business name, address and footer on my receipts?
The business details printed on a receipt are under Business Details.
Business Name – leave it empty to use your shop name.
Phone – leave it empty to use your shop phone.
Address – leave it empty to use your shop address.
Receipt Title – the heading on the receipt, for example Receipt.
Footer Note – a line at the bottom of the receipt, for example a thank-you, a loyalty reminder or a survey link.
How do I rename the labels printed on a receipt?
You can change the wording of the labels printed on a receipt under Custom Labels.
On the Printing page, click Show next to Custom Labels.
Edit any of the seven labels: Order #, Items, Date, Time, Tip, Signature and Notes.
Click Save Settings.
Click Hide to close the Custom Labels boxes again.
How do I control when receipts and kitchen tickets print?
When printing happens is controlled by the four switches under Print Workflow.
Auto-Print on Payment – print the receipt when a payment is taken.
Auto-Send Kitchen Tickets – send kitchen tickets when an order is sent.
Open Cash Drawer – open the cash drawer automatically.
Confirm Before Reprint – ask before printing a receipt again.
How do I change how kitchen tickets are laid out?
Kitchen ticket layout is controlled by the settings under Kitchen Tickets.
Group Same Items
Split by Course
Bold Modifiers
Allergen Badges
Fire Timers on Send
Copies – how many copies of each kitchen ticket print.
When you have finished, click Save Settings and wait for the Print settings saved! message.