Marketing › Text › Conversations is your two-way text inbox. Every text sent to or from your business number, including automatic appointment reminders, appears here by contact.
What's on the screen?
Conversation list (left): one row per contact, newest first. Use Search these conversations or the All, Unread and Automations tabs to narrow it down. Numbers that aren't saved as a contact show as Unknown number.
Chat (middle): the full message history. The number at the top right is the business number you're texting from. Each message shows who sent it and when.
Contact panel (right): the contact's name, email, phone and tags, with buttons to call, email or open the contact. Click X to hide it.
Click the < arrow beside the Text menu to collapse it and make room for the contact panel.
How do I reply?
Click the conversation.
Type in Type your message at the bottom and click the send arrow.
The counter above the box (for example 0/160 0 Credits) shows how many characters you've used in this text segment and how many texting credits you have.
How do I attach something?
Click the paperclip beside the message box and choose Image, Template (a saved message), Contact (a contact card) or Voice (a voice note).
How do I start a new conversation?
Click the New conversation (pencil) icon beside Conversations.
In Message a contact…, type a name or number and pick the contact. Use the funnel icon to filter the contact list.
How do I switch between Text and WhatsApp?
Click the Switch Conversation icon (next to the pencil) and choose Text or Whatsapp. WhatsApp only works once WhatsApp Business is connected; see Connecting WhatsApp Business in Marketing.
Two-way texting needs an approved A2P registration. See Text Messaging on Stackably: How It Works.