If you open Community › Settings › Points and see Points & Rewards Settings Locked instead of the usual setup steps, your organization shares one loyalty program across all its locations.

The organization administrator has turned on shared points across all locations. A customer then has one points balance wherever they shop, so every location has to use the same rules. To keep them the same, the settings are managed at the organization level, and individual locations can't change them. The Managed by Organization badge shows this.

The Current Program Settings box shows the rules your location is using, for example:

Customers keep earning and redeeming points at your location as usual.

Ask your organization administrator. They can change the program for every location, or turn off sharing so each location manages its own Points & Rewards settings again.

For what each setting does, see Points & Rewards setup: point value, sharing points across locations, and earning per visit, per spend or by tier.