Reward tiers are the rewards customers unlock as their points grow. For example, a customer might get a free product at 250 points and $50 off at a higher level. Tiers are used when How Customers Earn is set to Tier Rewards on the Setup step.
Where are reward tiers?
Go to Community › Settings › Points.
Under How Customers Earn, click Tier Rewards.
Your tiers are listed under Reward Tiers, each with its colour, name and reward (for example 5%, Free or $50).
Click the arrow beside a free-product tier to see which product it gives and from which shop.
How do I add a tier?
Click the blue + beside Reward Tiers. The New Tier window opens.
Tier name: for example "Gold".
Color: click the swatch to pick the tier's colour.
Points required: how many points a customer needs to reach this tier.
Reward type: choose what the tier gives (see below) and fill in the amount or product.
Click Save in the window, then Save on the Points & Rewards card.
What reward types can a tier give?
Dollar Amount ($): a fixed amount off. Enter it in Amount ($).
Free Product: one or more products for free. Search for products under Select products and tick the ones to include. The selected count shows at the top right of the list.
Percentage Off (%): a percentage discount.
How do I edit or delete a tier?
Click Edit on the tier's row. The Edit Tier window opens with the same fields. Make your changes and click Save.
Click the red bin icon on the tier's row to delete it.
Remember to click Save on the Points & Rewards card so your tier changes are kept.