If a modifier group is missing where you expect it, or the questions come in the wrong order, the cause is one of three things: the channel switches on the group, the channels the product is published to, or the display order set on the product. This article explains each one.
The two names on a group
Every group has a Group Name and an External Name (Online). The Group Name is the internal name you search for on the Modifiers tab. The External Name is the customer-facing wording, usually phrased as a question such as "How would you like it cooked?". A Description can be added as a note about the group.
The channel switches on a group
At the bottom of the Configuration Settings card are two checkboxes:
Available Online: tick it to offer the group on the online store. It is unticked on a new group, so a group built for the register does not appear online until you choose to show it.
Order to Table (Tableside): offers the group when customers order at the table. It is ticked on a new group. Stackably does not offer Order to Table ordering, so this switch has no effect.
Stackably does not offer table management (tables, rooms, seats or table maps) or Order to Table ordering. It is built for quick-service and counter-service businesses and is not a fit for full-service restaurants. You can leave the Order to Table switch as it is; it has no effect.
To change them, open the group from the Modifiers tab with the three-dot menu and Edit, tick or untick the boxes and click Save Modifier.
The channels on the product
A group can only appear where its product appears. On the product form, Publishing Channels lists Online Store, Third Party, Order to Table, Point of Sale, Kiosk, Conversations and Sub Product. A group that is Available Online still does not show online if the product's Online Store switch is off.
The order groups are asked in
The order is set on each product. Under Product Modifiers, the Display order list shows the attached groups from first to last. Use the up and down arrows to move a group. Put required questions first, then optional ones, in the order a server would naturally ask them.
How customers step through groups on the online store
On the online store product page, groups are shown as a list of sections in display order. Each section header shows a counter, such as 0/1 selected, and a Completed label once its rule is met. The customer works from the top down. A later section shows "Complete previous options first" until the sections above it are done, and Add to Cart becomes available when every required group is complete.
Because customers go through the groups in order, the display order matters more online than anywhere else. A required group buried under five optional ones makes ordering slower.
A recommended order
Required single answers: size, cook temperature, milk.
Required multiple answers: choice of sides.
Upgrades with follow-up questions: make it a combo.
Optional add-ons and extras.
Removals and special requests.
Personalization text or file upload.
Checklist when a group is not showing
Is the group attached to the product under Product Modifiers?
Is the product Active and published to that channel?
For the online store, is Available Online ticked on the group?
Is the group a follow-up group? Follow-up groups only appear after their trigger option is chosen.
Is Open Price turned on for the product? Open Price products do not use modifiers.
Common questions
Why is my modifier not showing on the online store? Tick Available Online on the group and check that the product's Online Store channel is on.
How do I hide a modifier group from online ordering but keep it at the register? Untick Available Online on the group.
How do I change the order of modifier groups? Use the Display order arrows under Product Modifiers on the product.
Can the order be different on two products that share a group? Yes. Display order is set per product.