Use this article to set how long a ticket waits on your kitchen display before it turns yellow and then red.
KDS stands for kitchen display system, the screen in the kitchen that shows incoming tickets.
Where are the KDS Transition Time settings?
KDS Transition Time settings are in Shop+ Settings. In the left sidebar click Shop+, then click Settings in the top row of tabs. In the Settings sidebar, expand POS, expand Kitchen, and click KDS Transition Time.
Show Dish List – a checkbox for the kitchen display's dish list.
Show All-Day Counts – a checkbox for all-day counts on the kitchen display.
Turn Yellow After – how many minutes pass before a ticket turns yellow.
Turn Red After – how many minutes pass before a ticket turns red.
The page has a Turn Yellow After and a Turn Red After row for each of three order types: Pickup, In-store and Delivery. A row that shows --.-- min has no time set.
How do I set when a ticket turns yellow or red?
On the KDS Transition Time page, find the order type: Pickup, In-store or Delivery.
Click the Turn Yellow After row.
In the list that opens, click a number of minutes. The choices are 5, 6, 8, 10, 12, 15, 20, 25, 30, 35, 40, 45, 50, 55 and 60.
Click Confirm. Click Cancel to close the list without changing anything.
Click the Turn Red After row and choose a longer time than the yellow time, then click Confirm.
Each time is saved when you click Confirm, and a Settings Saved message appears. The row now shows the time you picked, for example 10.00 min.
How do I remove a yellow or red time?
To remove a time, click the row, choose --.-- at the top of the list and click Confirm. The row goes back to --.-- min.
How do I turn Show Dish List or Show All-Day Counts on or off?
Tick or untick Show Dish List or Show All-Day Counts at the top of the KDS Transition Time page. Each checkbox is saved as soon as you click it, and a Settings Saved message appears.