Send coupon to wallet puts a reward straight into customers' wallets in the app. You can target them by activity or rewards status. It's in the Customer Marketing card at the bottom of the Rewards v2 step in Community › Settings › Points.
How do I send a reward?
Click Send coupon to wallet.
Audience: choose Everyone in loyalty, All app users, Active customers, Lapsed customers or App installed, no activity.
Send mode: send to the Entire segment, or Choose specific people and tick each customer. Each row shows the customer's points, last visit, status (such as Member or Icon) and whether they're Lapsed.
Title: the reward name customers see, for example "Special reward".
Reward type: Free product, Points, $ off, % off or Coupon code. Fill in the fields that appear; for a coupon code, entering the code is optional.
Click Send. The button shows how many customers will get it, for example Send to 12 selected.
Customers find the reward in the Wallet tab of the Stackably Connect app. See Stackably Connect app: using your Wallet and scanning for rewards at checkout.
To send rewards automatically to customers who stop ordering, use Win-Back Automation instead. See Timed challenges, double point days and win-back automation in Points & Rewards.